Terms and Conditions for RelaxLuis Fishing Gear

Effective Date: January 3, 2025

Welcome to RelaxLuis! These Terms and Conditions (“Terms”) govern your use of the website relaxluis.com and any transactions you make through it. By accessing and using our website, you agree to be bound by these Terms, along with our Privacy Policy and Sales Policy. If you do not agree with any part of these Terms, please refrain from using the website.

1. General Terms

  1. Eligibility: You must be at least 18 years old to make a purchase on relaxluis.com. By making a purchase, you confirm that you are of legal age to do so.
  2. Account Registration: While browsing our website does not require an account, certain features (such as purchasing products) may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password.
  3. User Responsibility: You agree to use our website only for lawful purposes and in accordance with these Terms. You are responsible for any actions taken using your account and agree to notify us immediately of any unauthorized use.

2. Product Information and Availability

  1. Product Descriptions: We strive to provide accurate and up-to-date product descriptions, images, and pricing on our website. However, we do not guarantee that product descriptions, pricing, or other content are error-free. If there is a mistake in the pricing or product information, we reserve the right to cancel or modify your order.
  2. Product Availability: Product availability is subject to change, and items may become out of stock. If an item is unavailable after you have placed an order, we will notify you and offer a refund or an alternative product.

3. Orders and Payments

  1. Order Placement: By placing an order on relaxluis.com, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or reject your offer for any reason, including product availability, errors in pricing, or payment issues.
  2. Payment: We accept various payment methods, including credit/debit cards, PayPal, and gift cards. Payment will be processed securely, and your order will be confirmed once payment is successfully received.
  3. Order Confirmation: After placing your order, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order, but it does not confirm that we have accepted your order.

4. Shipping and Delivery

  1. Shipping Methods: We offer domestic shipping within the United States. Delivery times vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a tracking number.
  2. Shipping Charges: Shipping costs are calculated during checkout based on the size and weight of your order and the delivery location. Additional charges may apply for expedited shipping or for large, bulky items.
  3. Delivery Issues: We are not responsible for delays or errors in delivery caused by third-party carriers or unforeseen circumstances. Please contact the carrier directly if your package is delayed or lost during shipment.
  4. Incorrect Shipping Information: You are responsible for providing accurate shipping information. If an order is returned due to incorrect or incomplete address details, we may charge a re-shipping fee.

5. Returns and Refunds

  1. Return Policy: For information on how to return items, please refer to our Refund and Return Policy. To be eligible for a return, products must be in new, unused condition, and requests must be made within 30 days of receipt.
  2. Refund Process: If your return is accepted, we will process a refund to the original payment method. Refunds may take up to 7 business days to appear, depending on your payment provider.

6. Account Security

  1. Password Protection: You are responsible for maintaining the security of your account and password. We recommend using a strong password and taking precautions to prevent unauthorized access.
  2. Account Suspension or Termination: We reserve the right to suspend or terminate your account if we suspect unauthorized use, fraud, or a breach of our Terms and Conditions.

7. Privacy and Data Protection

Your privacy is important to us. By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Prohibited Activities

You agree not to engage in any of the following activities while using our website:

  • Illegal Activities: Any activity that violates local, state, national, or international law.
  • Hacking and Fraud: Attempting to gain unauthorized access to any part of the website or engage in fraudulent activities.
  • Harassment: Engaging in any form of harassment or abuse toward other users, staff, or third-party service providers.

9. Limitation of Liability

RelaxLuis will not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our website or products purchased from it. Our total liability in any case will be limited to the amount paid for the product(s) in question.

10. Intellectual Property

  1. Copyright: All content on relaxluis.com, including product images, descriptions, logos, text, and graphics, is the property of RelaxLuis and is protected by copyright and intellectual property laws.
  2. Trademarks: All trademarks, logos, and service marks displayed on our website are the property of RelaxLuis or their respective owners. You may not use any of our trademarks without our prior written permission.

11. Modifications to Terms and Conditions

We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website, and we encourage you to review these Terms periodically to stay informed.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, United States. Any disputes arising out of or related to these Terms shall be resolved in the appropriate courts in Illinois.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

RelaxLuis
Street: 36748 N Beverly Ave Gurnee, Illinois
Phone number: (224) 643-7802
Email: info@relaxluis.com
Website: relaxluis.com

Conclusion:

By using our website or purchasing products from RelaxLuis, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We appreciate your business and are committed to providing you with the best shopping experience possible. Thank you for choosing RelaxLuis for all your fishing gear and outdoor equipment needs!