Privacy Policy for RelaxLuis Fishing Gear

Effective Date: January 3, 2025

At RelaxLuis (located at 36748 N Beverly Ave, Gurnee, Illinois), we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website, relaxluis.com, and when you make a purchase, sign up for our newsletter, or otherwise engage with our services.

We are committed to safeguarding your personal information and ensuring your experience with us is both enjoyable and secure. By accessing or using our website and services, you agree to the terms and conditions outlined in this policy. Please read the following carefully.

1. Information We Collect

We collect several types of information to better serve you and improve your shopping experience. This includes both personal and non-personal information:

a. Personal Information

When you create an account, place an order, or interact with us, we collect personal data necessary for processing your transactions and providing you with customer support. This may include:

  • Full Name
  • Shipping Address (including city, state, and zip code)
  • Billing Address
  • Email Address
  • Phone Number
  • Payment Information (such as credit card details or PayPal information)
  • Account Login Information (such as username and password for your RelaxLuis account)

b. Non-Personal Information

We also collect non-personally identifiable information to better understand how visitors use our website and to improve the user experience. This information may include:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Pages Visited on our site and time spent
  • Referring URLs (the website or search engine that referred you to our site)

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance the functionality of our website, analyze website traffic, and tailor content to your preferences. Cookies are small data files stored on your device that help us recognize you when you return to our site and provide you with a personalized experience. You have the option to accept or refuse cookies via your browser settings, though some features of the website may not function properly without them.

2. How We Use Your Information

We collect and use your information for several key purposes to provide you with an optimal shopping experience:

  • Order Processing and Fulfillment: To process your orders, complete transactions, ship products, and communicate order status updates.
  • Customer Support: To assist you with any inquiries or problems you may encounter, respond to your questions, and provide you with efficient support.
  • Marketing and Promotional Communications: To send you emails regarding special offers, new products, and promotions tailored to your interests. You can opt-out of these communications at any time by clicking the “unsubscribe” link found in our emails.
  • Website Functionality and Personalization: To customize your shopping experience by providing personalized recommendations, product suggestions, and tailored content based on your browsing history and preferences.
  • Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms of service.
  • Improvement of Services: To monitor and improve the performance, usability, and functionality of our website and services.

We may also use aggregate data (non-personally identifiable) to conduct research and analyze trends, but this data will not personally identify you.

3. How We Protect Your Information

We prioritize the security of your personal information and employ industry-standard security measures to protect it. These include:

  • Encryption: Secure Socket Layer (SSL) encryption is used for all transactions and sensitive data transfers on our site.
  • Firewalls and Security Protocols: We use firewalls and secure servers to protect our infrastructure and data from unauthorized access.
  • Payment Security: We use trusted and secure third-party payment processors to handle payment transactions. We do not store sensitive financial information (e.g., credit card details) on our servers.

Although we take measures to protect your information, no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of your personal data, but we are committed to maintaining reasonable safeguards to protect it.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. However, we may share your information with third-party service providers who assist us in operating our business and delivering our services. These providers are bound by confidentiality agreements and are only allowed to use your information for the purposes for which it was shared.

Third-Party Service Providers may include:

  • Payment Processors: To process your payments securely (e.g., credit card companies, PayPal).
  • Shipping and Delivery Services: To ship products to you and provide tracking information.
  • Customer Support Platforms: To assist with customer service inquiries.
  • Email Marketing Platforms: To send promotional emails (with your consent).
  • Analytics Providers: To collect data on website usage and performance.

We may also disclose your personal information if required by law, such as to comply with a subpoena or a similar legal process, or to protect the rights, property, or safety of RelaxLuis, our customers, or others.

5. Your Rights and Choices

As a customer, you have the right to manage and control the information we collect and retain about you:

  • Access and Update Your Information: You may access and update your personal information by logging into your account on our website or by contacting us directly.
  • Opt-Out of Marketing Communications: You can choose to unsubscribe from our email newsletters or promotional emails at any time by clicking the “unsubscribe” link in our emails.
  • Delete Your Information: You may request the deletion of your personal information, subject to legal retention requirements. Please note that we may need to retain certain data for business or legal reasons.
  • Cookie Preferences: You can adjust your cookie settings through your browser. Disabling cookies may affect the functionality of our website and your shopping experience.

6. Children’s Privacy

RelaxLuis is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

7. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by RelaxLuis. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website and services after any changes are made, you agree to the updated terms of this Privacy Policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact us at:

RelaxLuis
Street: 36748 N Beverly Ave Gurnee, Illinois
Phone number: (224) 643-7802
Email: info@relaxluis.com
Website: relaxluis.com

We are here to help and will respond to your inquiries promptly.

Conclusion:

At RelaxLuis, we are dedicated to protecting your personal information and providing a secure and enjoyable shopping experience. This Privacy Policy is designed to inform you of the ways in which we collect, use, and protect your information. We are committed to safeguarding your privacy while helping you find the best fishing gear and accessories for your needs. Thank you for choosing RelaxLuis.