Sales Policy for RelaxLuis Fishing Gear

Effective Date: January 3, 2025

At RelaxLuis, we aim to provide a smooth, transparent, and customer-focused shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website, relaxluis.com. By placing an order with us, you agree to the terms detailed below. Please read this policy carefully to ensure you understand our sales process, order handling, and customer expectations.

1. General Sales Information

We sell a variety of high-quality fishing gear, accessories, and other outdoor products through our website. All sales are subject to the following terms and conditions:

  • Product Availability: Product availability is subject to change. We make every effort to keep our website updated with accurate inventory information. However, in the event that a product becomes unavailable after an order is placed, we will notify you immediately and either offer a replacement product or issue a refund.
  • Pricing: All prices are listed in U.S. dollars and are subject to change without notice. Prices on our website include applicable taxes where required. Shipping fees are not included in the listed prices and will be added at checkout.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of the items purchased, shipping address, and estimated delivery date. This email is not an acceptance of your order but rather an acknowledgment that we have received your request.
  • Sales Taxes: Sales tax will be applied to orders where applicable, based on your shipping address. Tax rates are determined by the relevant state and local authorities.

2. Payment Methods

We accept a variety of payment methods to provide flexibility and security for our customers. These include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can use PayPal for secure payment processing.
  • Gift Cards: We accept RelaxLuis gift cards for purchases made on our website.

Payments are processed securely using encrypted technology to protect your information. Your card will be charged at the time your order is processed.

3. Order Processing and Shipping

Once your order is placed and payment is received, we will begin processing your order. Here is an overview of our order processing and shipping procedure:

  • Order Processing Time: Orders are typically processed within 1-3 business days. We strive to ship orders as quickly as possible, but processing times may vary depending on the volume of orders or any unexpected delays.
  • Shipping Methods: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the weight and size of your order, as well as your delivery location. You will have the option to select your preferred shipping method.
  • Domestic Shipping: We currently only offer shipping within the United States. For orders outside the U.S., we are working on expanding our international shipping options in the future.
  • Shipping Confirmation: After your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number to check the status of your delivery.

4. Order Cancellations

We understand that plans can change, and you may need to cancel an order. If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will gladly cancel it and issue a full refund.

If your order has already been shipped, we cannot cancel it. However, you can return the item following our Refund and Return Policy once you receive the product.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@relaxluis.com or call us at (224) 643-7802. We will review your case and, if necessary, provide a replacement, exchange, or refund. Please keep the product, its packaging, and any associated materials as we may require them for verification.

To help us process your request efficiently, please provide the following:

  • A description of the issue
  • Photos of the damaged or incorrect item
  • The order number or a copy of the receipt

We will ensure that your issue is resolved as quickly as possible.

6. Sales Promotions and Discounts

  • Discount Codes: From time to time, we offer promotional discounts or coupons. If you have a discount code, please enter it at checkout to receive your discount. Only one promo code can be used per order, and some promotions may have expiration dates.
  • Sales and Clearance Items: Products listed on sale or clearance are subject to limited availability. All sales of clearance items are final unless otherwise stated.
  • Price Changes: Prices on our website may fluctuate based on promotions, demand, or stock levels. If you purchase an item and its price is reduced shortly after your purchase, we are unable to issue a refund for the price difference.

7. Returns and Exchanges

If you are not fully satisfied with your purchase, you can return it for a refund or exchange according to our Refund and Return Policy. Please note that products must be returned in their original, unused condition, and within the time frame specified.

Currently, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the replacement product.

8. Gift Cards

  • Purchasing Gift Cards: Gift cards can be purchased on our website and used to pay for products at relaxluis.com. Gift cards are non-refundable, cannot be exchanged for cash, and do not expire.
  • Using Gift Cards: You can use your gift card balance during checkout. If the balance on the gift card is insufficient to cover your order, you will need to pay the remaining balance using another payment method.

9. Customer Support

If you have any questions or concerns about our sales process, products, or your order, our customer service team is here to help. You can reach us at:

Street: 36748 N Beverly Ave Gurnee, Illinois
Phone number: (224) 643-7802
Email: info@relaxluis.com
Website: relaxluis.com

10. Limitation of Liability

In no event shall RelaxLuis be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase of our products. Our liability is limited to the total amount paid for the product(s) purchased.

11. Modifications to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website and services after any changes, you agree to the updated terms of this Sales Policy.

Conclusion:

At RelaxLuis, we strive to provide an exceptional shopping experience for our customers. Our Sales Policy ensures that you have a clear understanding of the terms and conditions surrounding your purchase. If you have any questions or need assistance, our customer support team is always available to help. Thank you for choosing RelaxLuis for your fishing gear and outdoor needs!