Payment Policy

Effective Date: January 3, 2025

Welcome to RELAXLUIS! This Payment Policy outlines the terms and conditions for processing payments on our website, relaxluis.com. By making a purchase on our platform, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following payment methods to ensure a secure and seamless transaction experience:

  1. Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  2. Online Payment Gateways: PayPal and Stripe.
  3. Bank Transfers: For bulk orders or special requests (contact us for details).

Payment Security

At RELAXLUIS, we prioritize your security. All transactions on relaxluis.com are encrypted using SSL (Secure Socket Layer) technology to protect your financial information. We do not store your credit card details on our servers.

Payment Process

  1. Order Confirmation: Once you place an order, you will receive a confirmation email summarizing your purchase.
  2. Payment Verification: Payments are verified instantly in most cases. For bank transfers, verification may take up to 2 business days.
  3. Invoice Issuance: A detailed invoice will be sent to your email upon successful payment processing.

Currency

All transactions on RELAXLUIS are conducted in USD (United States Dollar). Please note that your bank may apply conversion rates and additional fees if you are paying with a non-USD currency.

Refunds and Cancellations

  1. Cancellations: Orders can be canceled within 24 hours of purchase. Please contact us immediately for assistance.
  2. Refunds: Refunds are processed within 7-10 business days for eligible returns. Refer to our Return Policy for more details.

Payment Issues

If you encounter any issues during payment, please contact our support team immediately at:

Contact Us

For any questions or concerns about this Payment Policy, feel free to reach us at:

We appreciate your trust in RELAXLUIS and look forward to serving you with the best fishing gear.